Cove Skyn Policies
Cancellation & Rescheduling Policy
To ensure appointment availability for all guests, Cove Skyn requires at least 48 hours' notice if you need to cancel or reschedule an appointment.
- 48 hours or more notice: Deposits are non-refundable
- Less than 48 hours' notice: A cancellation or rescheduling fee equal to 50% of the scheduled service value will be charged.
- No-show appointments (not attending without prior notice): A fee equal to 100% of the scheduled service value will be charged. Future appointments may not be booked until the outstanding balance has been paid.
If you arrive more than 15 minutes late, we may need to shorten your service or reschedule your appointment to avoid delaying guests scheduled after you.
Deposit Policy
A $50 booking deposit is required for all appointments with a service value of $50 or greater.
Deposits are applied toward the total cost of the scheduled service at checkout.
Deposits are non-refundable but may be transferred to a rescheduled appointment when notice is provided at least 48 hours prior to the appointment time.
Clients may reschedule an appointment up to two times before a new deposit is required. Deposits are forfeited for appointments canceled with less than 48 hours' notice or for no-show appointments.
Deposits are non-refundable but may be transferred to a rescheduled appointment when notice is provided at least 48 hours prior to the appointment time.
Clients may reschedule an appointment up to two times before a new deposit is required. Deposits are forfeited for appointments canceled with less than 48 hours' notice or for no-show appointments.
Retail & Service Policy
Due to the professional nature of skincare products and services, all service sales and retail product purchases are final.
If a product packaging defect or manufacturer issue is identified within 30 days of purchase, Cove Skyn will gladly exchange the item for the same product.
Individual skin responses may vary. While we strive to recommend products appropriate for your skin concerns and goals, Cove Skyn cannot guarantee specific results and is unable to offer refunds for products that have been opened or used.
If a product packaging defect or manufacturer issue is identified within 30 days of purchase, Cove Skyn will gladly exchange the item for the same product.
Individual skin responses may vary. While we strive to recommend products appropriate for your skin concerns and goals, Cove Skyn cannot guarantee specific results and is unable to offer refunds for products that have been opened or used.