Cove Skyn

Cove Skyn Policies

Cancellation & Rescheduling Policy

To ensure appointment availability for all guests, Cove Skyn requires at least 48 hours' notice if you need to cancel or reschedule an appointment.
 
  • 48 hours or more notice: Deposits are non-refundable
  • Less than 48 hours' notice: A cancellation or rescheduling fee equal to 50% of the scheduled service value will be charged.
  • No-show appointments (not attending without prior notice): A fee equal to 100% of the scheduled service value will be charged. Future appointments may not be booked until the outstanding balance has been paid.

If you arrive more than 15 minutes late, we may need to shorten your service or reschedule your appointment to avoid delaying guests scheduled after you.

Deposit Policy

A $50 booking deposit is required for all appointments with a service value of $50 or greater.
 
Deposits are applied toward the total cost of the scheduled service at checkout.

Deposits are non-refundable but may be transferred to a rescheduled appointment when notice is provided at least 48 hours prior to the appointment time.

Clients may reschedule an appointment up to two times before a new deposit is required. Deposits are forfeited for appointments canceled with less than 48 hours' notice or for no-show appointments.

Retail & Service Policy

Due to the professional nature of skincare products and services, all service sales and retail product purchases are final.

If a product packaging defect or manufacturer issue is identified within 30 days of purchase, Cove Skyn will gladly exchange the item for the same product.

Individual skin responses may vary. While we strive to recommend products appropriate for your skin concerns and goals, Cove Skyn cannot guarantee specific results and is unable to offer refunds for products that have been opened or used.

Cashless Payment Policy

As part of our commitment to providing a seamless, elevated experience, we are pleased to operate as a cashless establishment. We accept all major credit and debit cards, as well as contactless and approved digital payment methods.

By offering cashless transactions exclusively, we are able to provide a more efficient, secure, and streamlined experience for our valued guests while maintaining the highest standards of service and operational excellence. Please note that cash cannot be accepted for purchases, gratuities, deposits, or refunds.

We appreciate your understanding and thank you for helping us create a refined and effortless experience for every guest. Should you have any questions regarding our accepted payment methods, our team will be happy to assist you prior to your visit.

Guest Standards & Service Policy

Our highest priority is to provide every guest with a peaceful, welcoming, and exceptional experience. We are committed to treating each guest with courtesy, professionalism, and respect, and we kindly ask the same in return.

To preserve the comfort, safety, and integrity of our environment, we reserve the right to decline or discontinue service when conduct is disrespectful, abusive, threatening, intoxicated, inappropriate, or otherwise inconsistent with the atmosphere we strive to provide. We may also decline services that cannot be performed safely, ethically, or within our professional standards.

We appreciate your understanding and thank you for helping us maintain an environment where every guest and team member feels respected, comfortable, and valued.

Confidentiality & Guest Privacy

Privacy is more than a promise—it is an essential part of the luxury experience we provide. We are committed to ensuring every guest enjoys a welcoming environment where discretion, comfort, and trust are held to the highest standard.

All personal information shared with us, including contact details, health information, treatment preferences, and appointment history, is treated with the utmost care and confidentiality. This information is used exclusively to personalize your experience, provide safe and effective treatments, manage your appointments, and deliver the exceptional level of service you expect.